Frequently Asked Questions

Do you accept payment over the telephone?
Unfortunately we do not have an offline telephone facility as we trade online only therefore we only accept payments online via credit/debit card or PayPal.

Do you have an actual shop where I can come and visit?
We trade online only and so we therefore do not have an actual shop premises.  However, please view out local information page (link at the bottom) with regards to viewing / collecting items.

I am unable to make payment.  Please help?
If you receive an error when you attempt to make payment or when you access the payment page, it normally means that something on your computer is preventing you from making payment or you are using an old version of Internet Explorer / Firefox.  We recommend you delete history, cookies and cache on your computer as your computer will remember the error and try again.  If you are still unable to make payment, please email us and we will send you a direct payment invoice via email so you can pay directly.

I provided a different delivery address to my billing address at checkout but upon confirmation it is showing delivery to my billing address?
We have integrated the checkout process to allow customers to provide us with a different delivery address to their billing address.  PayPal, our payment provider for all card transactions and PayPal accounts, will only receive your billing address for payment purposes so once you have made payment, the confirmation will only show the billing address for delivery.  Please be rest assured we receive both billing and different delivery addresses on your order and so your order will always be dispatched to the delivery address.

Please be aware that if an order is sent to a different delivery address than the billing address, we will not be held responsible for any lost or damaged parcel as we are unable to make a claim with Royal Mail unless an order is sent to the cardholders address.  We will be happy to provide you with the proof of posting and tracking information so you can make a claim if this is the case.

When will I receive my order?
Orders placed before 1pm Monday to Friday are dispatched same day.  Orders placed after 1pm will be dispatched on the next working day (unless your order consists of a pre-order item which will be clearly stated in the description, pre-order items are dispatched within 5 working days) and a confirmation email will be sent upon dispatch.  Orders are normally received within 1-2 working days from dispatch (UK).  Please see our Delivery page for all other countries.  Please note we cannot provide delivery dates or guarantee a delivery date as Royal Mail are responsible for the delivery of your parcel.

I have not received my order?
UK - 99% of orders that have not been received within 1-2 working days from dispatch are normally been held at your local Royal Mail sorting office awaiting collection as a signature is required on all orders.  We have found on many occasions that local postmen forget to put a card through the door to let you know they attempted delivery whilst you were out.  We therefore ask you to contact your local RM sorting office to check to see if your order is waiting there before contacting us.  You will need to provide your name and address to them in order for them to check.  If they are not holding anything for you, please do email us and we will investigate further. Please see our Delivery page for all other countries delivery timescale.

I would like to exchange / request a refund my order.
Please follow the instructions given on your invoice or Returns Policy on our website.  We follow the Distance Selling Regulations for online trading strictly and so your returns request for an exchange or refund has to be made via email within 7 days of receipt.

I would like to purchase a suit with a different coloured shirt than in the picture.
Please be aware we do not mix and match colours of suits nor do we mix sizes up.  The suits have already been made at the manufacturing stage exactly as you see them on our website.