Delivery Fees & Information

Delivery Fees

To ensure you only pay the lowest possible delivery charge, we use a weight based delivery calculation for all orders. Delivery costs quoted on our website are less than the prices Royal Mail charge and we do not charge you anything for packaging costs. Cost of delivery is dependant upon total order weight. Each of our products have been assigned an actual weight and once you add an item to your cart / basket, you will then be given the option to view the total delivery price before you checkout simply by selecting your country. As you add more items to your cart, the weight will increase and this may mean the delivery price may increase.

All UK orders totalling £50.00 or more will automatically qualify for FREE 1st class recorded delivery (for order's under 2kg) / FREE ParcelForce 48 delivery (for order's over 2kg)

Adding items to your basket does not commit you to any order when checking delivery costs until you checkout and make payment, you can simply remove the items from the cart / basket if you so wish.

Dispatch Information

We will always do what we can to get your order to you as quickly as possible. As a guide, our dispatch times are outlined below for your convenience. We dispatch orders Monday to Friday, excluding weekends, bank holidays and other public holidays.

  • Completed orders placed before 4.00pm (GMT) for in-stock items only will be dispatched the same day.
  • Completed orders placed after 4.00pm (GMT) for in-stock items only will be dispatched the next working day.
  • For all pre-order items (clearly stated in description) we dispatch within 3 - 5 working days. We collect pre-order items every Monday morning from our suppliers so your order will always be dispatched within this timescale. A confirmation email is always sent to you upon dispatch.
  • For Millie Grace designer wear, the items are handmade once you have ordered and are completed and dispatched within 2 - 4 weeks.
  • For Handmade Tutu Dresses, the items are handmade once you have ordered and completed and dispatched within 5 working days.
  • In stock items purchased with a pre-order will always be put aside for you until all items are in stock and ready for dispatch. If you require a pre-order to be sent separately, please ensure you place a separate order for this.

Delivery Options & Timescales

Please note: the following timescales have been taken from the Royal Mail website and are estimated only. Actual delivery time is dependant on your local delivery service. Timescales quoted are after the date of dispatch. Working days are Monday - Friday only.
If your order consists of a pre-order item as outlined in the description of the item and above, you will still have to allow up to 3 - 5 working days before dispatch of your full order via the delivery method selected.

United Kingdom (including NI)

1st Class Standard Delivery - A standard Royal Mail delivery service. Most orders received within 1 - 2 working days after the date of dispatch (excluding bank holidays). This delivery option will only be available for order's £20 or under.

1st Class Recorded Delivery - A trackable Royal Mail delivery service that requires a signature upon delivery. Most orders received within 1 - 2 working days after the date of dispatch (excluding bank holidays). This delivery option will only be available for order's weighing under 2kg.

Next Day Special Delivery - A fast, secure and reliable Monday to Friday only service that guarantees delivery the next working day before 1pm after the date of dispatch (excludes weekends and bank holidays). If your order is sent on a Friday using this delivery method, the guaranteed delivery date will be the Monday Monday. This delivery option will only be available on in-stock items only.

Saturday Guaranteed Delivery - A fast, secure and reliable Saturday Guaranteed delivery service for order's placed on a Friday. This delivery option will only be available on in-stock items only.

ParcelForce 48 - A trackable ParcelForce courier service that requires a signature upon delivery. Most orders received within 48 working hours after the date of dispatch (excludes weekends and bank holidays). This delivery option will only be available on order's weighing over 2kg.

Europe (EU) (including S.Ireland)

International Standard - a standard delivery service with an estimated delivery aim of 4-6 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's £30 or under.

International Signed - a secure delivery service that requires a signature upon delivery. Delivery aim estimated 3-5 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's weighing under 2kg.

International Tracked & Signed - a secure delivery service with full tracking that requires a signature upon delivery. Delivery aim estimated 3-5 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's weighing under 2kg.

International Tracked - Priority Handling - a fast, secure and reliable service with priority handling, complete with tracking from UK until destination. Delivery aim estimated 3 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's weighing under 2kg.

ParcelForce EU International - A trackable ParcelForce EU International courier service that requires a signature upon delivery. Delivery aim is from 3 working days after the date of dispatch (excludes weekends and bank holidays). This delivery option will only be available on order's weighing over 2kg.

Rest of the World (world zone 1 including USA / Canada)

International Standard - a standard delivery service with an estimated delivery aim of 7-10 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's £30 or under.

International Signed - a secure delivery service that requires a signature upon delivery. Delivery aim estimated 5-7 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's weighing under 2kg.

International Tracked & Signed - a secure delivery service, complete with tracking that requires a signature upon delivery. Delivery aim estimated 5-7 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's weighing under 2kg.

International Tracked - Priority Handling - a fast, secure and reliable service with priority handling, complete with tracking from UK until destination. Delivery aim estimated 4-6 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's weighing under 2kg.

ParcelForce Worldwide  - A trackable ParcelForce worldwide international courier service that requires a signature upon delivery. Delivery aim is from an estimated 5 working days after the date of dispatch (excludes weekends and bank holidays). This delivery option will only be available on order's weighing over 2kg.

Australia, New Zealand & Singapore (world zone 2)

International Standard - a standard delivery service with an estimated delivery aim of 7-10 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's £30 or under.

International Signed - a secure delivery service that requires a signature upon delivery. Delivery aim estimated 5-7 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's weighing under 2kg.

International Tracked & Signed - a secure delivery service, complete with tracking that requires a signature upon delivery. Delivery aim estimated 5-7 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's weighing under 2kg.

International Tracked - Priority Handling - a fast, secure and reliable service with priority handling, complete with tracking from UK until destination. Delivery aim estimated 6 working days after the date of dispatch, although not guaranteed as this is dependant on your local postal service. This delivery option will only be available for order's weighing under 2kg.

ParcelForce Worldwide  - A trackable ParcelForce worldwide international courier service that requires a signature upon delivery. Delivery aim is from an estimated 5 working days after the date of dispatch (excludes weekends and bank holidays). This delivery option will only be available on order's weighing over 2kg.

UK Deliveries Only

The Royal Mail delivery worker will leave a card through your door if you are not in at the time of delivery confirming if your item has been left in a safe place or returned back to your local RM collection office. Recorded & Special Delivery items are only kept at your main local collection depot for one week so please ensure you collect the item within this timescale. If it is not collected after 7 days, the item will be returned to us which will incur more postage costs made payable by you to enable us to send the item to you again.

If you have not received your order after the timescale above from dispatch, please contact your main local RM collection depot for your area as the Royal Mail delivery worker may not of left a card through your door which we have found is in most cases and so your order maybe awaiting redelivery / collection. If it is not there, please then contact us to explain that you have not received your order. You will need to provide us with your order number so we are able to locate your order details on our database. If you selected a trackable delivery service, we will track your order on the Royal Mail website for you and email you with an update. Please note a UK parcel is only classed as lost 15 working days after the date of dispatch.

EU Deliveries

Your local postal delivery worker will leave a card through your door if you are not in at the time of delivery confirming if your item has been left in a safe place or returned back to your post office / collection office.

If you have not received your order after the timescale above from dispatch, please contact your main local postal service to see if they are holding the parcel for you. If it is not there, please contact us to explain that you have not received your order. You will need to provide us with your order number so we are able to locate your order details on our database. If you selected a trackable delivery service, we will track your order on your main postal service's website and email you with an update.

It is strongly recommended that the delivery option you select is trackable to enable us to track the location of your parcel in the event of a delay. An EU parcel is only classed as lost 30 working days after the date of dispatch.

Rest of the World Deliveries

Your local postal delivery worker will leave a card through your door if you are not in at the time of delivery confirming if your item has been left in a safe place or returned back to your post office / collection office.

If you have not received your order after the timescale above from dispatch, please contact your main local postal service to see if they are holding the parcel for you. If it is not there, please contact us to explain that you have not received your order. You will need to provide us with your order number so we are able to locate your order details on our database. If you selected a trackable delivery service, we will track your order on your main postal service's website and email you with an update.

It is strongly recommended that the delivery option you select is trackable to enable us to track the location of your parcel in the event of a delay. A Rest of the world parcel is only classed as lost 35 working days after the date of dispatch

CUSTOMS (Non-EU Rest of the World)

Most order's we send to non-EU countries do not encounter any customs issues. However, on very rare occasions, order's sent to a non-EU country may be subject to customs processing. All parcels we send to non-EU countries will have a customs label attached to the front of the parcel outlining the contents. We at Children's Special Occasion Wear will not be held responsible for any delays or charges encountered by your country's customs if this applicable. For further details, please contact your country's customs office.