Dispatch & Delivery Information

Dispatch Timescales

We dispatch orders Monday to Friday, excluding weekends and bank holidays.

Our dispatch times are outlined below for your convenience.

  Dispatch Timescales
In Stock Completed orders placed before 4.00pm (UK time) for in-stock items will be dispatched the same day.
Completed orders placed after 4.00pm (UK time) for in-stock items will be dispatched the next working day.
Pre-Order Pre-order items (clearly stated when the size is selected) are dispatched within 3-5 working days (actual timescale will be quoted on the product page if sooner). We collect pre-order items every Monday & Friday from the manufacturers so your order will always be dispatched within this timescale.
Millie Grace For Millie Grace designer wear, the items are handmade once you have ordered and are completed and dispatched within 2-4 weeks. If you require a designer garment urgently, please contact us prior to ordering.
Busy B's Bridals For Busy B's Bridals designer wear, the items are handmade once you have ordered and are completed and dispatched within 6-8 weeks. If you require a designer garment urgently, please contact us prior to ordering.
Handmade Items For selected Buttonholes, the items are handmade once you have ordered and are completed and dispatched within 2 working days.

Please Note: In stock items purchased with a pre-order will always be put aside for you until all items are in stock and ready for dispatch. If you require a pre-order to be sent separately, please ensure you place a separate order for this.

Click here to view the last recommended Christmas Posting Dates


Delivery Fees

  • To ensure you only pay the lowest possible delivery charge, we use a weight based delivery calculation for all orders.
  • Delivery costs quoted on our website are less than the prices Royal Mail charge and we do not charge you anything for packaging costs.
  • Simply add the item(s) to your basket and select your country delivery method to view the delivery price for your total order.
  • This does not commit you to any order until you checkout and make payment.
  • All UK orders totalling £50 or more qualify for FREE delivery (2nd class recorded for order's under 2kg / courier for order's over 2kg).

Delivery Options & Timescales

  • The following timescales have been taken from the Royal Mail website and are estimated only. Actual delivery time is dependant on your local delivery service.
  • All timescales quoted are after the date of dispatch, not after the date of ordering (please refer to our dispatch timescales above).
  • Working days are Monday-Friday only.
  • If your order consists of a pre-order item as outlined in the description of the item and above, you will still have to allow the normal pre-order timescale before dispatch of your full order via the delivery method selected.
Delivery Method Delivery Service Information United Kingdom (including NI)
1st Class A standard Royal Mail delivery service. 1-2 Working Days*
2nd Class A standard less urgent Royal Mail delivery service. 2-3 Working Days*
1st Class Recorded A trackable Royal Mail delivery service that requires a signature upon delivery (tracking number available on request) 1-2 Working Days*
2nd Class Recorded A trackable Royal Mail delivery service that requires a signature upon delivery (tracking number available on request) 2-3 Working Days*
Next Day Delivery A fast, secure and reliable Monday to Friday only service that guarantees delivery the next working day after the date of dispatch, if ordered before 4pm (excludes delivery on weekends and bank holidays). Order's placed before 4pm on a Friday will be guaranteed delivery on the Monday. Delivery date is always confirmed at checkout. 1 Working Day
Saturday Guaranteed A fast, secure and reliable Saturday Guaranteed delivery service for order's placed after 4.00pm on Thursday until 4.00pm on Friday. Delivery date is always confirmed at checkout. 1 Day
ParcelForce 48 A trackable courier service that requires a signature upon delivery (excludes delivery on weekends and bank holidays) - for order's over 2kg in weight only 2 Working Days*
myHermes A trackable courier service that requires a signature upon delivery (excludes delivery on weekends and bank holidays) - for order's over 2kg in weight only 3 Working Days*

* Timescales quoted above are after the date of dispatch, not after the date of ordering (please refer to our dispatch timescales above). We rely on Royal Mail and the couriers to deliver your parcel, which means unfortunately we can't offer a guaranteed delivery date unless you select a guaranteed delivery service. Therefore, these timescales (excluding guaranteed delivery) provided by Royal Mail and the couriers are to be treated as estimated only.

Delivery Method Delivery Service Information Europe (EU) (including S.Ireland) Non-EU including USA / Canada (world zone 1) Australia, NZ & Singapore (world zone 2)
International Standard A basic airmail delivery service. 5-7 Working Days* 7-10 Working Days* 7-10 Working Days*
International Signed A secure delivery service that requires a signature upon delivery (tracking number will be provided) 4-6 Working Days* 6-8 Working Days* 6-8 Working Days*
International Tracked & Signed secure delivery service, complete with tracking that requires a signature upon delivery (tracking number will be provided) 4-6 Working Days* 6-8 Working Days* 6-8 Working Days*
International Tracked - Priority Handling A fast, secure and reliable service with priority handling, complete with tracking from UK until destination (tracking number will be provided) 4 Working Days* 5-7 Working Days* 6 Working Days*
ParcelForce Worldwide A trackable ParcelForce worldwide international courier service that requires a signature upon delivery - for order's over 2kg in weight only 3 Working Days* 5 Working Days* 5 Working Days*

* Timescales quoted above are after the date of dispatch, not after the date of ordering (please refer to our dispatch timescales above). We rely on postal services from around the world to deliver your parcel, which means unfortunately we can't offer a guaranteed delivery date. Therefore, these timescales provided by Royal Mail are to be treated as estimated only (timescales quoted exclude any time spent at customs, see below). If you require an actual timescale, please contact your own country's postal service for their up-to-date timescales.


Delivery Information

Your postman / courier will leave a while you were out / calling card through your door if you are not in at the time of delivery, confirming if your item has been left in a safe place or returned back to your local delivery office. Order's sent tracked / signed for' can only be delivered at the delivery address so will not be left in a safe place / with a neighbour. Please note that if a parcel is not collected within the timescale the postal service have quoted on the while you were out / calling card, the parcel will be returned to us which will incur more postage costs made payable by you to enable us to send the item to you again.

If your order has been dispatched and you have not received your order after the timescale above, please contact your local delivery office for your area as the postman / courier may not of left a card through your door which we have found is in most cases and so your order maybe awaiting redelivery / collection. If it is not there, please then contact us to explain that you have not received your order. You will need to provide us with your order number so we are able to locate your order details on our database. If you selected a trackable delivery service, we will track your order on your postal service website for you and email you with an update. Therefore, it is always recommended that the delivery option you select is trackable to enable us to track the location of your parcel in the event of a delay. A UK parcel is only classed as lost 15 working days after the date of dispatch, 30 days for EU and 35 days for the rest of the world.

Customs (Non-EU Rest of the World)

Most order's we send to non-EU countries do not encounter any customs issues. However, on very rare occasions, order's sent to a non-EU country may be subject to customs processing. All parcels we send to non-EU countries will have a customs label attached to the front of the parcel outlining the contents. We at Children's Special Occasion Wear will not be held responsible for any delays or charges encountered by your country's customs if this applicable (the timescale held at customs does not include the delivery timescale stated above). For further details, please contact your country's customs office.

Welcome to Children's Special Occasion Wear!