Terms & Conditions

Viewing and purchasing from this website means you electronically agree to abide by our Terms and Conditions which are outlined below for your convenience.

How to use our Website

Shopping with us could not be made any easier. This website has been designed to give you a hassle-free experience so you can sit back, relax and browse / buy at your leisure, 24 hours a day, 365 days a year. It is the same as shopping anywhere else ... but without the walking!

  • Simply browse through the product range by clicking on any of the categories/tabs/menu on the homepage.
  • As you view the product range, if you see something you like, simply select the size you require and click on add to bag which will be displayed next to the product (this does not commit you to purchase the product as you can remove products out of your bag at anytime).
  • When you have finished, click on view bag (top right). Follow the on-screen process to complete checkout.
  • Once you have completed the checkout process and made payment, your order will be packed and dispatched to you within the timescale quoted on our delivery page. If placed before 4.00pm, your order will be dispatched same day (Monday - Friday excluding weekends and bank holidays). If ordering a pre-order or handmade item as clearly stated on the product page, your order will be dispatched within the timescale quoted (any in stock items purchased with a pre-order will be put aside for you until all items are in stock and ready for dispatch).
  • A confirmation email of your order will be sent to you immediately after you have placed your order and then a dispatch email will be sent once your order is ready for dispatch.

Please Note

We are a small family run business and not a large mail order company, and only have limited quantities of stock. We would appreciate it if customers did not buy several items with the intention of returning some of them. This is why we list all measurements. If you are unable to make up your mind on size, please email us and we will be happy to help, which might help you in your decision and save both you and us unnecessary expense.

Accounts (this is optional only and you do not need an account to order from our website)

Our website has been designed to give you the option to sign up for an account to enable you to place orders with ease and track their progress. We do not see, store or use any payment information nor do we use any of your personal details for any purpose other than to dispatch your order (please see our privacy policy below). If you do not require an account, simply checkout and order as normal.

Promotions

We have many promotions on our website, all subject to the terms below:

Free UK delivery on orders over £50

If your total order is £50 and over, the cart will automatically give you free UK delivery (other delivery options may also be available). If you require an exchange, postage costs will apply as free delivery is for the original order only.

Discounted Sales

We have various discounted sales throughout the year. Any items marked as 'Sale' or discounted at checkout will only qualify for the discount on the first order. If you require an exchange, normal price will apply if the item you wish to exchange for is not marked as 'Sale' or is no longer discounted.

Free Returns via Paypal

Returns are free when you pay with Paypal - Paypal will refund your return postage if you have activated their returns service and paid for your order via Paypal, see our Returns Policy for more information.

Paypal's Terms & Conditions: this service is available until 31st December 2017 and can be used up to 12 times with a maximum £15 limit per claim. This is only available on orders paid via Paypal. Any enquiries with regards to this offer are to be dealt with via Paypal. You can find more T&C's on their website here

Delivery

We dispatch all order's that contain in-stock items only the same day if placed before 4.00pm. All order's for pre-order & handmade items, we dispatch within the timescale quoted on the product page. Click here to view our delivery page which includes dispatch information, delivery timescales, postage options, and prices.

Payment

We accept all credit & debit cards and Paypal accounts.

Returns

We offer a "no quibbles" 14 day returns policy for an exchange or refund. Simply email us within 14 days from receipt of your order to request an exchange or refund. Click here to view our full returns page.

Cancellation Rights

Prior to dispatch of your order: Please email us immediately if you wish to cancel your order prior to dispatch and you will be refunded in full (for handmade items, the rights apply prior to commencement of work on the products).

After dispatch of your order: If you wish to cancel but your order has already been dispatched, our normal returns policy will then apply (handmade items are excluded from our returns policy).

Copyright

All rights, including copyright, in the content of these web pages on this website are owned or controlled for these purposes by ourselves (Children's Special Occasion Wear).

You are NOT permitted to copy, download, or store the content of any web pages on this website for any purpose whatsoever. We own full original copyright of all images on this website and our images are solely for viewing purposes only. All text (eg. information pages, descriptions etc.) on this website is our own original content and you are NOT permitted to copy for your own personal use or commercially display as your own.

Our product photos are not stock or wholesale pictures, they have been taken privately and we, aswell as the photographer, have copyright and ownership for each individual image. All live models on our website are under contract with us for the images displayed. We and the legal guardians of the live models do NOT give permission for the images to be copied, downloaded, stored or displayed as your own, for either personal use or commercial display.

We will take full legal action against any individual or business who we have found to have copied, downloaded, stored or displayed ANY of our images or content from this website. Plagarism and infringement of copyright is a criminal offence.

Measurements & Colours

All measurements shown on our website are approximate only. Although only rare, slight variations in size may occur at the manufacturing stage which is out of our control so measurements should be treated as a guide only. All measurements are taken from the outside of a product, unless otherwise stated. Due to resolution settings on individual computers, colours may vary slightly when viewing online compared to viewing the actual product. Again, this is out of our control.

Privacy & Cookies

  

We are PCI DSS certified compliant and as such, we do not have access to or store credit card details nor do we share customer details with any 3rd parties. When you place an order on our website, our checkout pages are 100% secure and safe and handled on encrypted (padlocked) pages to protect your personal details (see the green https locked symbol at the top of your browser when on any of our secure pages eg account login, checkout etc), so please be assured that we will never see your payment details. The only information that is sent to us is your purchase(s) information and address details, which is solely used to process your order and dispatch your purchase(s). Your email address is solely used for sending you order updates and replying to emails that you have sent us. We do not disclose any of this information onto third parties/companies nor we do use your information for marketing purposes. It is our policy never to spam customers with information that does not relate to their order.

EU Cookie Law 2012

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are simply used to improve services for you through, for example: enabling a service to recognise your device so you don’t have to give the same information several times during one task, cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook.

Contact

There are several ways to contact us. Click here to view our contact page for details.

Welcome to Children's Special Occasion Wear!