Returns, Refunds & Exchanges
You agree to be bound by the terms and conditions of this returns policy when you place your order with us. If you have any questions regarding this policy, please get in touch before ordering.
No Quibble 14 Day Returns Policy
We hope you are very happy with your order, but should you for any reason decide to return all or part of your order, you have the right to cancel the item(s) on your order (exclusions apply, see below) and request an exchange or refund via email and return the item(s) within 14 days from the date you receive your order, providing the item(s) are still in the exact same unused condition as sent to you with tags, packaging etc intact* (returns procedure below).
Please follow these steps for a hassle-free return.
There is an exchange delivery charge of £4.00 to resend your exchange (this charge may increase depending on the size of your order). We will invoice you via email for this so you can pay online. For customers outside of the UK, please place a new order and then follow the refund procedure for your original order.
All refunds will be processed back onto your original payment method the same day we receive the item(s) back. We refund the full amount of the purchase price (delivery charge is a direct cost and therefore non-refundable).
All item(s) are inspected* once received back with us prior to processing any exchange or refund so please ensure you comply with the following:
Inspect* - items must be returned to us in their original condition. They must be unworn (with the exception to try on for size purposes) and all labels and tags must remain attached, along with the items original clear cover packaging. Any items found to be soiled, damaged, appear to of been worn for an occasion, washed or repaired or the tags removed will be exempt from this returns policy so no exchange/refund will be given and the order will be returned to you. Also, cover packaging to our items is required to be intact with no rips / tears / tape attached etc and shoe boxes need to be intact with no damage (please return in the bubble wrap they were sent in).
Damaged, Faulty or Not As Described
All items supplied by us leave our premises without any knowing damage or defect. In the unlikely event you do receive damaged, faulty or not as described item(s), please notify us via email within 24 hours of receipt and follow the exchange procedure (faults reported after 24 hours are not covered and therefore we will hold no responsibility). We will refund your return postage costs up to the value of the original charge after receipt and inspection of the item(s) and we will pay the postage costs for replacements to be sent to you. Replacements are on a like for like basis only (exact item and size). If you require a different size / item, this will be treated as a normal exchange. If you change your mind and do not wish to have a replacement, we will simply treat as a normal refund return therefore no postage costs will be reimbursed.
The following items are excluded from our returns policy due to hygiene reasons: Bibs, Frilly Pants/Knickers, Headbands, Socks & Tights.
We are unable to exchange, refund or replace an item(s) until we have received the original item(s) back. To be fair and equal to all customers, we do not make ANY exceptions to our returns policy, so you will be deemed to have accepted the goods if you have not requested otherwise within the 14 day timescale. Any return requests after 14 days will be refused and not given an authorised returns number.
Returns are free when you pay with Paypal:
Activate your Paypal account and opt into free returns - when you return an order back to us, Paypal will refund your return postage charge up to the value of £15.00, for up to 12 transactions per person until December 2017 (made payable by Paypal, conditions and restrictions apply).
How does it work?
Paypal's Terms & Conditions: this service is available until 31st December 2017 and can be used up to 12 times with a maximum £15 limit per request. This is only available on orders paid via Paypal. Any enquiries with regards to this offer are to be dealt with via Paypal. You can find more T&C's on their website here