Help & FAQs
Where do you post to?
We are based in England UK but we ship to N.Ireland & S.Ireland, Europe, Rest of the World including USA & Canada, Australia & New Zealand.
How much is delivery?
We offer FREE UK standard delivery on all orders, delivery upgrades are also available. Delivery upgrades and international delivery costs quoted on our website are less than the prices Royal Mail charge and we do not charge you anything for packaging costs. Simply add items to the basket to view costs. This does not commit you to any order until you checkout and make payment.
How do I pay online?
We accept all major credit & debit cards online via our secure payment providers, Cardsave from Worldpay and Paypal (you can also pay with a Paypal account). Simply place your order on our website and checkout. Then select the payment option which will take you to our secure padlocked payment page for you to provide your card details and complete the order.
Do you accept payment over the telephone?
Yes, we accept all major credit and debit card payments over the telephone (UK customer's only). Simply place an order on our website first and click on 'pay by telephone' when you are at checkout. We will then call you before 4.00pm the same day (working days only) to take payment (if you place a telephone order after 4.00pm or at a weekend or bank holiday, we will contact you on the next working day).
An item I would like is showing out of stock?
We now have an 'email when back in stock' feature on all of our products when an item has sold out. If you find an item or size is not in stock, simply pop your email address in the box provided on the item page and you will be sent an email immediately as soon as the item is back in stock. We never actually see your email address as our automated system generates the email to you so you can be rest assured your email address will not be used for any other purpose. If you do require an item urgently, please email us via our contact page and we can let you know when we will have it back in stock as we update stock every week.
I would like to purchase a suit with a different coloured shirt than in the picture.
Unfortunately we do not mix and match colours of suits nor do we mix sizes up. This is because the suits have already been made at the manufacturing stage exactly as you see them on our website. However, we have a large selection of individual items including trousers, shirts, ties and bow-ties that you are able to purchase in addition to the suit. We also have a " Build a Suit ' outfit so you can build and create your own suit with set products in different colours and sizes.
I am unsure which size to purchase for my child?
We provide all measurements in the descriptions of our products and we also have a full comprehensive suits size guide. All measurements we provide are of the item, not the body, so please ensure you allow for room / movement and not simply purchase based on the size they are wearing now as all manufacturers vary in sizes. If in doubt, simply measure clothing they are currently wearing now eg if you are wanting to purchase a suit simply measure a pair of their trousers and a top, then send us an email via our contact page with details of the item you require and the measurements. We have been selling special occasion wear for years so we normally tend to know which size they will need.
Do you have an actual shop where I can come and visit?
We trade online only and therefore do not have an actual shop premises.
I am unable to make payment. Please help!
If you receive an error when you attempt to make payment or when you access the payment page, we recommend you delete history, cookies and cache on your computer as your computer will remember the error and try again. If you are still unable to make payment, please email us to let us know the error so we can try and rectify this for you. If the error is consistent, we will send you a direct payment invoice via email so you can pay directly. To prevent general errors when paying with a card, please ensure you type in the exact match of the cardholders details (exactly as it is appears on the card) and provide the billing address that is registered with the card.
When will I receive my order?
Orders placed before 4.00pm (GMT) Monday to Friday for in-stock items only are dispatched same day (excluding weekends and bank holidays). Orders placed after 4.00pm (GMT) will be dispatched on the next working day and a confirmation email will be sent upon dispatch (unless your order consists of a pre-order or handmade item which will be clearly stated when you select the product's size, timescales for dispatch will be quoted on the product page). Orders are normally received within 1-2 working days after the date of dispatch (UK Royal Mail 1st class). Please see our delivery page for all other timescales and countries. Please note we are unable to provide delivery dates or guarantee a delivery date as Royal Mail are responsible for the delivery of your parcel.
I have not received my order?
UK - 99% of UK orders that have not been received within 1 - 2 working days from dispatch (via 1st class) are normally been held in a safe place or at your local Royal Mail sorting office. We have found on many occasions that local postmen forget to put a card through the door to let you know they attempted delivery whilst you were out. We therefore ask you to contact your local RM sorting office to check to see if your order is waiting there before contacting us. You will need to provide your name and address to them in order for them to check. If they are not holding anything for you, please do email us and we will investigate further. Please see our delivery page for all other countries delivery timescale.
I would like to return my order and request an exchange or refund.
Please follow the instructions given on the back of your invoice or Returns Policy on our website. All return requests for an exchange or refund have to be made via email only within 21 days of receipt of your order.